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FAQ

Delivery and shipping

How much do you charge for delivery?

Orders over £60 and orders of roses and lilies are free (UK mainland only) otherwise £6.95 delivery charges apply.

When will my order arrive?

Processing your order requires the careful handling, packaging and delivery of each item which can take up to seven working days depending on the order.

Do you ship internationally?

We do ship internationally but we can only ship orders for clocks due to the fragile nature of shipping mirrors.

Is it possible to rush my order?

For anniversary gifts contact us to see if it is possible for you to receive a quicker delivery service.

Returns and Refunds

What do I do if I want to return my order?

On receipt of said item(s) we will either exchange as required or refund in full as long as your item(s) is returned in one piece. We will subtract postage/delivery costs from your refund.

Damage

What happens if my mirror arrives damaged?

Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact us at your earliest convenience and we will send you a replacement.

Most commonly asked questions

Do you sell to trade customers?

Yes trade orders are dealt with, please contact us for details.

Are your products handmade?

Every item on the website site is individually handmade apart from items in the outdoor section.

What makes your products special?

No two pieces of art are the same so you can own something truly unique.

Do you take on commissions and bespoke work?

We take on commissions and bespoke work for homes and commercial projects, for more information call us.

Are your mirrors suitable for bathrooms?

Our mirrors are sprayed with clear lacquer but humidity and condensation is never good for metal.

How do I hang my mirror/clock up?

When hanging any mirrors or clocks from Art of Metal you will need to create an 8mm hole in the desired wall, to do this you can use a brown 8mm raw plug and screw.